privacy policy

Last updated on 24th January 2017

This privacy policy (“Policy”) describes how sezamee collects, uses and shares personal data of users of this website, www.sezamee.com. We are committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you, all such information will be collected with your consent.

Please take a moment to read this Policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites when you visit our site.

By visiting our site and providing us with your personal data, you acknowledge and agree that your personal data may be processed for the purposes identified in this Policy.

You can find out more about us and our Terms and Conditions for using our site at sezamee.com/terms-and-conditions/.

 

WHO WE ARE & CONTACT INFORMATION

sezamee is a limited company with registered offices at Unit 4, Vista Place, Coy Pond Business Park, Ingworth Road, Poole, BH12 1JY United Kingdom.

 

WHAT WE COLLECT

We obtain information about you in a range of ways:

Information You Give Us.

We collect information you directly give us on our site. In addition, we may also collect personal information from you when you correspond with use (for example, when you send us email communications or letters, or by telephone).

Information We Get From Others.

We may get information about you from other sources. We may add this to information we get from this site.

Information Automatically Collected.

We automatically log information about you and your computer. For example, when visiting our site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our site.

 

COOKIES

We may use a “cookie” or your IP Address to recognise your computer via our website.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises that cookies. You can find out more information about cookies at www.allaboutcookies.org.

Cookies are widely used in order to make sites work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our site is used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests

Types of Cookies

There are two broad categories of cookies:

First Party Cookies, served directly by sezamee to your computer or mobile device. They are used only by sezamee to recognise your computer or mobile device when it revisits our site.

Third party cookies, which are served by a service provider on our site, and can be used by the service provider to recognised your computer or mobile device when it visits other sites. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies,’ meaning that they survive after your browser is closed. They can be used by the site to recognise our computer or mobile device when you open your browser and browse the Internet again.

What cookies do we use?

Our Site uses the following types of cookies:

Type of cookie Purpose
Cookies necessary for essential purposes These cookies are essential to provide you with services available through our site and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
Analytics Cookies These cookies are used to collect information about how visitors use our site.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our site, the sites that referred them to our site and the pages that they visited on our site.

We use this information to help operate our site more efficiently, to gather broad demographic information and to monitor the level of activity on our site.

Performance Cookies These cookies collect information about how visitors use the site, so that we can analyse traffic and understand how our visitors use our sites.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/
resources/concepts/gaConceptsCookies
. You can avoid the use of Google Analytics relating to your use of our site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB.
Functionality Cookies These cookies allow our site to remember choices you make (such as your user name, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Social Media Cookies These cookies are used when you share information using a social media sharing button or “like” button on our sites or you link your account or engage with our content on or through a social networking site such as Facebook, Instagram, Pinterest, Twitter, Google+ etc. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

Further detailed information about the specific cookies used on this site and the third parties who serve them can be found in our cookie consent tool. You can use this cookie tool to control your cookie preferences.

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our site.

You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this site cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “help” “tools” or “edit” facility)

 

IP Addresses

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our site and for internal reporting purposes. We may anonymise and share this information with advertisers, sponsors and/or other businesses.

 

PERSONALLY IDENTIFIABLE INFORMATION

As part of the registration process when you order from sezamee, we ask for basic information about you, including your name, telephone number, email and delivery address as well as a range of information relating to your dietary needs. This information is needed to be able to process your order and to correctly deliver to you. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions. We may also ask for some optional demographic information (i.e. age, gender) that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires.

When you subscribe, you will be subscribed to receive our email newsletter, but you will be able to unsubscribe from this if you prefer. We may also use your information occasionally to notify you about our new services and products and to advise you of special offers we think you may be interested in.

The kinds of information that we collect from you will vary according to your use of our website. You provide us with information when you communicate with us via email or give us any information about yourself by using the forms on our website, such as but not limited to, by completing a brochure request form, filling out the contact us form or by answering a questionnaire.

 

USE OF PERSONAL DATA

We use your personal data for the following purposes:

  • to operate, maintain, and improve our sites, products and services;
  • to respond to comments and questions and provide customer service;
  • to send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners;
  • to link or combine user information with other personal data;
  • to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity; and
  • to provide and deliver products and services at customers request.

 

SHARING OF PERSONAL DATA

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside sezamee except under the following circumstances:

  • With your consent. For example, you may let us share personal data with others for their own marketing uses. Those uses will be subject to their privacy policies.
  • When we do a business deal, or negotiate a business deal, involving the sale or transfer of all or substantially all of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • For legal, protection, and safety purposes;
    • to comply with laws or any regulatory obligation;
    • to respond to lawful requests and legal processes;
    • to protect the rights and property of sezamee, our agents, customers and others. This includes enforcing our agreements, policies and Terms and Conditions.

We may also share aggregated and/or anonymised data with others for their own uses.

 

UK DATA PROTECTION ACT 1998

The Government of the United Kingdom passed a Data Protection Act in 1998. sezamee is bound to comply with the principles of good practice in the processing of personal data.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our site, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL DATA

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out of date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given above.

 

CHILDREN

This site is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the platform and should not submit any personal information to us.

 

YOUR CONSENT

By placing an order with us and/or by using the website, you consent to the collection and use of your information by us. All changes to our privacy policy will be updated on the website and/or posted to you so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.

 

CHANGES TO THIS POLICY

From time to time we may change this Policy. If we make any changes, we will change the Last Updated date above. If you do not agree to these changes, please do not continue to use our site. If material changes are made to this Policy, we will notify you by email or by placing a prominent notice on the site.